Terms of Service

Welcome to Wolko. By accessing or using our website and purchasing our products, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About Wolko

Wolko is a handmade and homemade wool products brand. Our products are crafted individually, so slight variations in color, texture, shape, size, or finish may occur. These natural variations are part of the handmade character of our products.

2. Products

We make every effort to display our products and their colors as accurately as possible. However, colors may appear slightly different depending on your device, screen settings, lighting, or photography.

Product availability may change without notice. We reserve the right to discontinue or modify any product at any time.

3. Orders

By placing an order through our website, you agree to provide accurate and complete information, including your name, delivery address, contact details, and payment information.

Wolko reserves the right to cancel or refuse an order in situations including, but not limited to:

• Product unavailability

• Incorrect pricing or product information

• Suspected fraudulent or unauthorized transactions

• Incorrect or incomplete customer information

If we cancel an order after payment has been received, the applicable amount will be refunded.

4. Pricing and Payments

All prices displayed on our website are listed in Indian Rupees (₹) unless stated otherwise.

Prices may change at any time without prior notice. Any price change will not affect an order that has already been confirmed.

Payments must be completed through the payment methods available on our website.

5. Shipping & Delivery

We will make reasonable efforts to dispatch and deliver orders within the estimated timeframe provided at checkout.

Delivery times may vary due to factors outside our control, including courier delays, weather, holidays, incorrect address information, or other unforeseen circumstances.

Customers are responsible for providing a complete and accurate delivery address.

6. Returns & Refunds

Wolko accepts returns or refunds only for products that arrive damaged or when the wrong product has been delivered, subject to verification.

Customers must contact us within 48 hours of delivery and provide the required order details and photographs.

For complete information, please refer to our Return & Refund Policy.

7. Handmade Product Disclaimer

Because our products are handmade, no two pieces may be exactly identical.

Small differences in:

• Color

• Texture

• Shape

• Stitching

• Size

• Finish

do not necessarily indicate a defect and are considered a normal part of handmade production.

8. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Attempt to interfere with or damage the website

• Use the website for fraudulent activities

• Copy or reproduce our website content without permission

• Attempt to gain unauthorized access to our systems

• Use our content, images, branding, or product information for misleading or unlawful purposes

9. Intellectual Property

All content on the Wolko website, including our brand name, logo, photographs, product descriptions, graphics, designs, and written content, belongs to Wolko or its respective owners unless otherwise stated.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, shipping providers, analytics services, or other tools.

These services may have their own terms and privacy policies. Wolko is not responsible for the independent policies or practices of third-party services.

11. Limitation of Liability

Wolko will not be responsible for losses or delays caused by circumstances beyond our reasonable control, including courier delays, technical problems, natural events, or incorrect information provided by the customer.

To the extent permitted by applicable law, our liability relating to a purchased product will be limited to the amount paid for that product.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, or applicable requirements.

The updated version will be posted on this page with the revised effective date where appropriate.

13. Governing Law

These Terms of Service are governed by the applicable laws of India. Any disputes will be subject to the applicable jurisdiction of the courts in India.

14. Contact Us

If you have questions about these Terms of Service, please contact Wolko through the contact details provided on our website.

Wolko
Handmade. Made with care.