Shipping Policy

At Wolko, every order is carefully prepared and packed by hand. Since our products are handmade, processing and shipping may take some time. We appreciate your patience while we prepare your order with care.

1. Order Processing

Orders are generally processed and prepared for dispatch within 3–7 business days.

Some handmade products may require additional time depending on availability and the number of orders we are currently handling.

You will receive shipping or order updates when applicable.

2. Delivery Time

After your order has been dispatched, delivery may take approximately 5–10 business days, depending on your location and the shipping provider.

Please note that these are estimated timeframes and not guaranteed delivery dates.

Remote locations, holidays, weekends, courier delays, weather conditions, and other unforeseen circumstances may result in additional delays.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping fees may vary depending on the delivery location, order size, or shipping method available.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact information.

Wolko is not responsible for delays or additional charges caused by an incorrect or incomplete address provided by the customer.

5. Delayed or Lost Orders

If your order is delayed, please allow some additional time beyond the estimated delivery period, as courier delays can occasionally occur.

If you believe your package has been lost or has not arrived after a reasonable additional waiting period, please contact us with your order number so we can look into the matter.

6. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

For damaged products, please refer to our Return & Refund Policy.

7. Handmade Processing

Because Wolko products are handmade, we may sometimes need additional time to prepare an order. We would rather take the necessary time to make and pack your product properly than rush the process.

Thank you for supporting handmade. 🤍

8. Contact Us

For questions regarding shipping or your order, please contact Wolko through the contact details provided on our website.

Wolko
Handmade. Made with care.